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Kampala International University

Delete Your Account

Last updated: June 2026

U-Panel is operated for Kampala International University (KIU). This page explains how students, lecturers, and staff can request deletion of their U-Panel sign-in account and related data held in the App.

1. Before you request deletion

U-Panel accounts are tied to your enrollment or employment at KIU. Deleting your U-Panel account removes your ability to sign in to the App. It does not withdraw you from the university.

Some records — such as attendance already submitted for academic purposes — may be retained as required by KIU policy, accreditation, or law, even after your App account is removed.

2. What we delete

When your deletion request is approved and processed, we typically remove or deactivate:

  • Your Firebase Authentication sign-in for U-Panel.
  • Your app user profile (name, email, registration or staff ID, role).
  • Push notification tokens and topic subscriptions for your device.
  • Other personal app data that is not required to be kept for academic or legal reasons.

3. What may be retained

The following may be kept after account deletion:

  • Attendance and sign-in records already linked to courses and sessions, where retention is required for academic records.
  • Aggregated or anonymized statistics that cannot identify you.
  • Security and audit logs for a limited period, where permitted by policy.

See our Privacy Policy for more detail on data use and retention.

4. How to request deletion

Send a deletion request through official KIU channels. Include:

  • Your full name as registered at KIU.
  • Your sign-in identifier — student @studmc.kiu.ac.ug email or staff KIU-#### ID.
  • Your faculty, school, or department (if known).
  • A clear statement that you want your U-Panel account deleted.
Option A — Faculty or department office Contact your faculty, school, or department administrator. They can forward your request to ICT or the U-Panel administrator.
Option B — University ICT support Contact Kampala International University ICT support through the official channels published on the KIU website or your student/staff portal.
Option C — In person on campus Visit your faculty office or ICT help desk with your student or staff identification and ask for U-Panel account deletion.

5. Processing time

We aim to process verified deletion requests within 30 days. You may be contacted to confirm your identity before deletion is completed.

6. After deletion

  • You will be signed out and will not be able to sign in to U-Panel with the same credentials unless an administrator creates a new account for you.
  • Uninstalling the App from your device does not delete your account or server-side data.
  • To use U-Panel again while enrolled or employed at KIU, contact your administrator for a new account if eligible.

7. Questions

For privacy or data questions, see the Privacy Policy or contact KIU ICT support through official university channels.

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